Service Center

• The school’s opening hours for students can be found here.
  Exceptions are public holidays in connection with Christmas and New Year. The school informs students and staff of these exceptions well in advance.
• Service Center, workshops, library, canteen etc. have separate opening hours. See the school's website for information.
• For reasons of personal safety, it is not permitted to stay on the school's premises outside of opening hours. Outside opening hours, the school's card readers and key switches do not work, either to get you in or out.
• The school is closed for all students for five weeks throughout the summer. During this time, the premises are being prepared for the new school year. The school may make a limited number of studio spaces available for students throughout the summer. Certain guidelines apply to applications for summer contracts. Information about this is sent out by e-mail to the students during the spring semester.

Security and Alarms

• The school’s contracted security provider is Avarn Security. Both external and internal control rounds are carried out daily to ensure that no one stays on the premises at night and to ensure that the building shell is closed and locked.
• Non-sanctioned stays on the premises outside the school's opening hours are reported to the school by the security company.
• Exterior doors are equipped with direct transmission alarms connected to Avarn Security, who responds to all triggered burglar alarms.

The school has a mechanical locking system and an access card control system.

• All employees and students shall have one personal access card.
• The card is issued at the Service Center.
• To have their access card issued, the card holder must be able to identify themselves.
• The card holder must have their picture taken for the access card.
• The card is personal and must not be lent out.
• NOTE: The card is issued with a PIN code. This must not be stored together with the card. The PIN code must be used along with the access card between kl. 06.00 and 08.00 and between 15.45 (15.00) and 23.59 every weekday. The PIN code must also be used along with the access card on Saturdays and Sundays, as well as on public holidays. Outside these times, the access card may be used without the PIN code. Between 00:00 and 05:59 the cards do not work, neither to get into the building nor out of it.
• Lost cards must be reported to the Service Center. Replacing a lost card costs kr. 100

Student Access Cards:

• Student access cards are only issued to registered at the Oslo National Academy of the Arts students.
• The name and picture of the student, that are registered in FS when the card is issued, are used to make class lists, which are made available to the school's various departments and administration. Information on how this data is used is available in the school's privacy statement  (in Norwegian)
• The access card may be used as:
  - key card for the school building and for interior areas.
  - lending card at the school library and at the Equipment Store.
  - Student ID.

Access Card for Employees 

• Employee access cards are only issued to employees of the Oslo National Academy of the Arts.
• The access card is used as:
  - key card for the school building and for interior areas.
  - lending card at the school library and at the Equipment Store.
• Employees who also need a key/keys to their office and work areas can request and sign for these at the Service Center.

Guest Access Card

The Service Center can issue guest access cards to non-employees working for the Oslo National Academy of the Arts for shorter periods of time. 

Procedure for pre-ordering guest access cards:

• Only employees can order guest access cards for non-employees.
• Send a request by e-mail to service@khio.no
• The e-mail must contain:
  - name, department affiliation and telephone number of the guests' contact person.
  - number of desired guest cards and names of recipients.
  - purpose of the guest’s stay at the Oslo National Academy of the Arts.
  - the card's validity date and which areas the card should give access to.
• A maximum of 20 guest access cards can be ordered.
• The cards can be picked up at the Service Center during opening hours.
• Guest access cards must be returned to the Service Center. Outside opening hours, cards may be placed in the returns post box on the wall by the Service Center counter.
• NOTE: The card is issued with a PIN code. This must not be stored with the card.

Loan Card

• Loan cards can be issued to students and staff who do not have their ordinary access card available. Loan cards are issued for a maximum of three working days.
• Loan cards are issued at the Service Center.
• Loan cards are to be returned to the Service Center. Outside opening hours, cards may be placed in the returns post box on the wall by the Service Center counter.
• NOTE: The loan card is issued with a PIN code. This must not be stored with the card.

Access Card Logging

• The school' access control system automatically logs the use of access cards during the periods of the day when the PIN code must be used along with the access card.
• Printing of the log is only done if a criminal act has taken place, or if there is a suspicion of such. If reviewing the log can confirm a criminal act, a printout of the log is handed over to the police in connection with a report.
• Logging is performed cf. GDPR and the Data Inspectorate's guidelines.

The school has a fire protection organization, which is tasked with preventive fire safety and contributing in evacuation situations in the event of a triggered fire alarm. For inquiries about fire and escape safety in the building, contact the Operations team at service@khio.no.

In Case of an Emergency

If a fire is detected in your area, you should:
RESCUE
ALERT
EXTINGUISH
CLOSE DOORS AND WINDOWS
in the order required by the situation!

In the event of a fire alarm, you should:
IMMEDIATELY LEAVE THE BUILDING
via the nearest smoke free exit!

Fire Protection Regulations

All students, staff and guests are obliged to follow the school's fire protection regulations. This means, among other things, that everyone:

• must follow the Oslo National Academy of the Arts fire and safety regulations.
• has the right and obligation to undergo the Oslo National Academy of the Arts fire safety training. Fire safety training is arranged at the start of the school year. It is mandatory to complete this training.
• must maintain evacuation safety on the Oslo National Academy of the Arts premises by not blocking escape routes, nor covering the green escape route signs.
• must maintain fire safety by not covering smoke alarms, not covering or installing anything from any part of the sprinkler system or by blocking doors in an open position by means of door wedges, weights or the like.
• only use coffee makers, toasters or kettles if they are connected to a time switch.
• must not use waffle irons or loose hobs/ovens in rooms that are not equipped with an extractor hood. Smoke and heat will inevitably trigger the fire alarm and lead to an emergency response from the emergency services. The cost of such calls may be charged to the individual department.
• is obliged to prevent fire and fire outbreaks by following current HSE regulations. This includes:
  - not to connect several extension cords in series or overload the electrical systems.
  - to use and store chemicals in a safe manner and only in premises/workshops adapted for such use. Chemical waste must be handed in to the respective works manager in a tightly closed and suitable container, clearly marked with contents.
  - not to put cloths, paper, wood chips etc. soaked with linseed oil to dry unattended on the premises, as they can self-ignite within a few hours. Such items must be dried under supervision and then disposed of in a fireproof waste container.
  - keep all areas tidy and clean up your own mess.

Mandatory fire safety training

Oslo National Academy of the Arts has arranged for training in internal fire and escape safety, which all students and employees are obliged to undergo when hiring/registering as a student at the school. You can find it here The password is ONAA.

The training is online so you can take it when it suits you. The training takes approx. 30 minutes and when you have passed the test, you will receive a course certificate sent to you by e-mail.

Statistics on who has taken the fire safety training at any given time are followed up by the Operations team and are upon request made available for the Oslo Fire and Rescue Service.

Sikresiden.no

Oslo National Academy of the Arts is affiliated with sikresiden.no, where you can easily find guidance and information on how to avoid and/or handle dangerous situations such as fire, threats to personal safety or online fraud.

The site is adapted for students and staff at universities and we recommend that all students and staff use the web app.

Burglary, Thefts and Insurance

Both burglaries and thefts occur at the school. Do not let anyone into the building or into any rooms at school unless you know that the person is supposed to have access to these areas – this is a shared responsibility ensuring everyone's safety.

For reasons of fire safety, students are not allowed to lock or prevent access to any work areas.

The school has no insurance policy. Costs for replacing lost or damaged belongings of students or employees must be covered by the individuals themselves. Students and staff are therefore urged to take good care of their belongings, and to make sure to bring valuables home overnight if they cannot be locked away in lockers or the like. 

Contact the Operations team by e-mail to service@khio.no if you discover breaches of security, such as doors that do not close properly, thefts, burglaries, etc.

Student Regulations

By registering as a student at the Oslo National Academy of the Arts, all students are obliged to follow the regulations in force at any given time. The regulations include, among other things, the implementation of the studies, computer discipline, use of the premises, HSE and other matters. These regulations can be found here:

Students' use of and stay on the school premises is regulated by the operating regulations. Students are themselves obliged to stay up to date on what they at any given time must comply with. This includes, among other things:
• All students must comply with fire and escape safety rules and regulations.
• No students may stay on the school premises during the period between 00:00 and 05:59.
• Smoking is prohibited in all the Oslo National Academy of the Arts premises.
• Pets are not allowed inside the school buildings. The only exception is a guide dog, which is allowed if a certificate can be presented.
• Alcohol and other drugs are not allowed on the school premises. If students or employees want to serve or drink alcohol at internal events on the school's premises, they must apply for permission from the director, as well as applying for – and be granted – a license to serve alcohol from Oslo Municipality. This also applies when opening exhibitions. See more about parties below.
• The school premises and the equipment in them must be treated with care. Vandalism will entail liability. Students in the visual departments are obliged to reset their studio areas every year before the school closes for the summer.
• Chemicals may only be used in workshop areas dedicated to chemicals. Chemical waste must not be disposed of in residual waste but must be handed in to the works manager of the workshop in which it has been used, in a suitable and tightly closed container, clearly marked with contents.
Violation of school regulations can lead to restriction of access rights or other disciplinary measures.

Students, staff or departments who wish to arrange a party, dinner etc. on the school premises – including the outdoor area – must apply for permission to do so. Permissions to hold parties at the school premises it granted by the Team Manager for Operations, in coordination with the department/section. If you want to arrange a party – contact the Operations team well in advance of the planned party at service@khio.no. Late inquiries may not be handled in time, and therefore the party cannot take place.

All parties on the school premises or on the school's outdoor areas must be held in accordance with the school's party regulations, found below. Among other things, keep note of the following:

• All parties must be completed at a time that ensures that all students, including organizers and fire guards, are out of the building before 00.00.
• The organizer must themselves handle all cleaning after the party – including toilets, hallways and areas adjacent to the party room. All premises must be cleaned the same day before the school closes for the night, or – in case the party taking place on a Friday or Saturday – the following morning.
• The use of alcohol on the school's premises is regulated by the school's alcohol regulations – see link below.
  It is not permitted to serve, sell, consume or bring your own alcohol to the school premises unless the organizer is granted permission for this from the director and has also applied for – and been granted – a license to serve alcohol from Oslo Municipality.
• After 20:00, it must be completely quiet outdoors. If music is played indoors, doors and windows leading outdoor must be kept closed.

The organizer must sign an agreement regulating the responsibility for; among other things; cleaning, costs and damage to equipment. The organizer must also provide fire guards, who must receive training from the Operations team prior to the party.

Note: The agreement must also be signed by an employee of the department/section arranging the party. The department/section is thereby responsible for the party. This also includes any unannounced parties.

The Operations team handles signing of party agreements and training of fire guards.

Required documents when hosting a party can be found here, under "fester" (in Norwegian).

The Operations team is responsible for paper, plastic and residual waste management on all school premises.

The school has two collection points for waste disposal – in the backyard by the performing arts building and outside the wood workshop/Romlab in Fossveien 20. Students and staff must themselves dispose of large items that they want to get rid of in the skips that are easily accessible at both these collection points.

The school sorts waste in the following fractions:

• Residual waste is disposed of in transparent plastic bags or large green/gray barrels marked “Restavfall”. These are emptied weekly if full. Note: Put leftover food in small plastic bags or tightly closed containers before throwing them in the bags/barrels to avoid flies in your area. Note! Do not throw liquids or sharp objects in the bags!
• Cardboard and paper is disposed of in the brown paper bags. These are emptied weekly if full.
• Plastic is disposed of in the green racks with plastic bags. NOTE: These are not emptied frequently. Rinse containers free of food leftovers before throwing them in the bags to avoid flies in your area. NOTE: do not place Styrofoam in these bags.
• Glass may be thrown in the barrels for glass and metal that are placed outdoors at the two waste collection points.
• Metal containers may be thrown in the barrels for glass and metal that are placed outdoors at the two waste collection points. Larger waste is delivered to the Operations team.
• Electrical waste is handed over to the Operations team. This also applies to light bulbs and batteries.
• Hazardous waste such as chemicals, paint, glue, and spray cans – must be delivered in a suitable, tight and tightly closed container, marked with contents. Students must hand over chemical waste to the works manager of the workshop lab where the chemical was used. Staff must dispose of chemical waste in the waste room in building 6.3.

All waste is recycled or destroyed, cf. current regulatory requirements.

Questions related to waste management or waste disposal can be directed to the Operations team at service@khio.no

Indoor Climate and Plumbing

• All systems for indoor climate, such as ventilation, heating and cooling, are administered and operated by the Operations department of the property owner (Seilduksfabrikken DA), but notification of matters related to this must be made to the KHiO Operations team at service@khio.no.
• In the event of faults and deficiencies in the systems for electricity, water and plumbing, we ask for registration to service@khio.no.
• The KHiO Operations team will convey the notification to the property owner's Operations department and follow up on the reported matter to the notifier.
• If rooms are booked for events outside the core time, the operating time for the ventilation in the room can be extended. Contact the Operations team for inquiries about this at service@khio.no.

Office Furniture

• The Operations team is responsible for equipping office workplaces with standard office furniture. This includes an office desk, office chair, lockable cupboard and table lamp.
• Office furniture and fixtures in addition to the standard mentioned above must be paid for by the respective department or section.

Contact the Operations team at service@khio.no in matters relating to furniture and fixtures, whether it concerns repairs, purchases, orders, refurnishing and adaptations, or any other matter.

Student Furniture

• The Operations team is responsible for equipping student workplaces for the students at the visual arts departments with standard student furniture. This includes a work desk, work chair, lockable drawer and table lamp.
• Student furniture beyond the standard mentioned above must be paid for by the respective subject department.
• Contact the Programme coordinator of the department in matters relating to student furniture.
• Note: The need for additional student furniture for the following school year must be reported by the respective department before the new year. Requests must be sent to the section manager for service, user support and infrastructure

Facilitation for Teaching and Events

The Section for Service, User Support and Infrastructure is responsible for facilitating the teaching premises and can assist with practical coordination and facilitation in connection with various events under the direction of the school, such as seminars, conferences, lectures, KUF week, dissertations etc.

The section can assist with AV equipment, lighting, furnishings, extra cleaning, flowers, etc., as well as front desk staff for events that take place outside normal working hours. The respective department must cover all extra expenses for front desk staff, flowers and other costs that the event may entail.

If rooms are booked for events outside the public opening hours, the operating time for the ventilation in the room can be extended. Contact the Operations team for inquiries about this at service@khio.no.

Information on capacity, furniture and equipment for the school's various teaching areas is available at TimeEdit.

Note that rooms must be reserved well in advance so that enough time is set off for furnishing and rigging in advance of the event. If assistance is required for clearing furniture and AV equipment after the event, the room must also be reserved for this. 

For events that end after the Service Center's opening hours, the rooms must be cleared and tidied by the organizers themselves.

Contact the Operations team when requesting assistance at service@khio.no.

Outdoor Areas

• The school has facilitated for several outdoor recreation areas. Outside level 4 in the performing arts building there is a terrace with a view of the Akerselva. Furthermore, we have a terrace outside the canteen and the large "Spanish Steps" that lead down to Akerselva from the courtyard outside the main entrance, and there is also an area with benches below the small, white house in Fossveien 20.
• If you wish to use outdoor area for exhibitions etc., an application must be sent from the respective department’s administration to the school's property owner. Contact the Operations team at service@khio.no for more information regarding this. Works and things that are mounted or stored on the outdoor area without permission from the property owner will be removed without notice. Costs for removal must be covered by the person who placed the items on the outdoor premises.

Parking

Parking control is carried out on the school grounds. The control itself is performed by Østlandske Parkering AS. The parking regulations have been decided by school’s director and the system is administered by the Service Center.

A total of five parking spaces have been set aside for guest parking outside the main entrance, as well as three parking spaces outside the performing arts building. Outside the performing arts building, there is also a car park reserved for the disabled.

Parking on the school grounds is regulated by the parking regulations:

Parking Regulations for Fossveien 24 

• Note: all parking must be registered electronically at the Service Center immediately upon arrival. Car registration number and telephone number must be provided.
• Parking control on the school premises is performed by an external parking company. The time of the control is as follows:
• From May 15th – September 14th 08.00 – 15.00
• From September 15th – May 14th 08.00 – 15.30
• The parking spaces are reserved for guest parking.
• Employees can be granted up to three hours of parking per day at the designated places.
• Students are not allowed to park on the school grounds without permission.
• Parking is only allowed in the designated areas. The parking spaces are indicated by signs posted in the schoolyard outside the main entrance and along the stone wall outside the performing arts building. Parking is only allowed between these signs. Only these places are available for the Oslo National Academy of the Arts. Parking outside the designated spaces is not valid, this also applies even if the parking is registered electronically at the Service Center.
• There is an HC parking space outside the performing arts building, and this is only for use by persons who have a valid HC parking permit left visible inside the windscreen. Contact the Service Center for registration of the car park on arrival. The Service Center can be reached on telephone 22 99 55 00.
• It is the individual's own responsibility to ensure that the parking is registered and carried out correctly. One cannot expect reimbursement by the school for any parking fine.
• Invalid parking may result in a control fee of NOK. 600, -

For any questions regarding parking, contact the Service Center.

Bicycle Parking

• There are facilities for bicycle parking on the outdoor area.
• Racks for bicycle parking can be found outside the main entrance, outside the performing arts building, and on the lawn below «Spansketrappa» that leads down to Akerselva.
• Bicycles cannot be left in the bicycle racks over longer periods of time.
• Bicycle parking is not allowed indoors due to safety and cleaning. Bicycles parked indoors are removed by the Operations team continuously and without notice, and at the owner's own risk.

Se under drift og utlån

Se under drift/renhold

Gjenglemt, mistet og funnet

Innlevering av gjenglemte eiendeler kan gjøres til servicesenteret.

Forespørsler om innlevert hittegods kan sendes til service@khio.no, alternativt ved oppmøte i servicesenterets åpningstid.

Innlevert hittegods oppbevares i maks to måneder. Etter dette vil hittegodset bli avhendet.

Bestilles på epost – service@khio.no, og hentes i servicesenterets åpningstid.

Mindre mengder kontorrekvisita kan man få utdelt fra resepsjonen i administrasjonstiden: 08:00 – 15:45 (Sommertid 15:00 )

Generelt tilbyr vi bestilling på epost. Varer bestilt på dagtid kan da hentes ut i servicesenterets åpningstid. Man-tors til 20:00.

Vi har de vanligste forbruksvarer for kontor. Ved mer spesielle behov viser vi til hjemmesiden til vår leverandør: 

Maske: Resepsjonstjenesten ved servicesenteret selger personlig verneutstyr til selvkost:

• Støvmasker
• Vernebriller
• Smittevernsmasker

Ved store mengder og mer spesielle saker bør det legges ved budsjettnummer for internfakturering.

Ansatte kan ikke bestille selv, men har lesetilgang for å finne varer og varenumre hos www.maske.no.

Servicesenteret tilbyr mottak og tilbakelevering av eksamensoppgaver. Det kreves at læreren sender epost om hvilken klasse som skal levere, med navneliste samt datere frist, og info om tilbakelevering. Hver oppgave må merkes med navn og dato. Listen brukes til kvittering inn/ut.

Oppgave må hentes i servicesenterets åpningstid innen to uker etter retur fra lærer. Ellers blir oppgaven avhendet.

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